Abtran
Laura McCarthy
“My role gives me the opportunity to continuously improve our service offering and foster a culture of customer excellence.”

Laura McCarthy

Head of Operations

Laura brings extensive expertise in the management and delivery of service excellence to her role as Head of Operations within Abtran.

With a background in business and people management, Laura has in-depth experience of managing diverse, highly regulated and fast moving accounts within the BPO/BPM sector. As Head of Operations she is responsible for leading and delivering operational standardisation across a diverse range of clients and verticals. Laura works collaboratively with Abtran’s Head of Performance to deliver on the company’s strategic goals.

Key Experience

With an extensive background in business and people management, Laura has previously worked in managerial roles across Voxpro, Adapt IT and Variety Foods.