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Electric Ireland awards Customer Services Contract to Irish Company Abtran

Electric Ireland awards Customer Services Contract to Irish Company Abtran

Electric Ireland’s €30 million investment in customer services in Cork Friday 21st June, 2019 – Electric Ireland has chosen Abtran, the leading Irish business process management company, as their continuing partner in the delivery of customer service solutions to its 1.2 million residential and business customers nationwide. An Tánaiste, Simon Coveney T.D., Minister for... Read More

‘A Day in the Life’ – Carol Butler

‘A Day in the Life’ – Carol Butler

In 2006, Senior Business Analyst, Carol Butler joined Abtran as part of our HR and Quality team. Over the past twelve years, she has played a central role in driving some of the company’s most transformative change programmes. In this inspiring account of her career journey so far, Carol reveals how achieving success is... Read More

Beyond the GDPR

Beyond the GDPR

Beyond the GDPR Why GDPR readiness must be a constant focus. The General Data Protection Regulation (the “GDPR”), which is a European legislative act that takes Data Protection compliance to a whole new level came into force on 25 May. In this blog post, Internal Audit Manager, Marie O’Connell and Senior Business Analyst, Carol... Read More

Partnering Government on the Road to Digital Transformation

Partnering Government on the Road to Digital Transformation

In this blog post, Bid-Management Executive, Anne-Marie Russell shares some of her top takeaways from September’s Digital Government Conference and how Abtran’s collaboration with Government organisations is helping to drive a more digital, citizen-centric service experience. Joined-up thinking In today’s digital economy, citizens expect to access services with the same level of ease and... Read More

‘A Day in the Life’ – Shane Keating

‘A Day in the Life’ – Shane Keating

In this second of our special ‘Day in the Life’ blog series, we talk to Shane Keating who tells us about his remarkable career journey from student days in Dublin to becoming a Digital Design & Content Specialist at Abtran. “I originally wanted to be an Architect,” laughs Shane. “Because I loved all things... Read More

Discovering Brand Storytelling Talent at Abtran

Discovering Brand Storytelling Talent at Abtran

Abtran’s holds first Digital Writing workshop. Last month I had the pleasure of meeting a group of aspiring Brand Journalists at Abtran. We were meeting as part of Abtran’s first Digital Writing Workshop; an initiative to develop brand storytelling talent from within the company. The people attending the workshop came from a diverse range... Read More

‘A Day in the Life’ – Edel Murphy

In the first of this special blog series, we talk to Edel Murphy , Abtran’s new Head of Talent Acquisition to find out what drives her, inspires her and what her day-to-day role means for everyone working at Abtran. “I’d probably describe myself as outgoing, hard working and a tad gregarious,’ Edel laughs. “And... Read More

UK Energy Focus – New White Paper from Abtran

UK Energy Focus – New White Paper from Abtran

We’re delighted to announce the publication of our new white paper which looks at how choosing the right outsourcing partner can help drive real value for businesses operating in today’s highly competitive and regulated UK Energy sector. Today’s UK Energy market continues to be a battleground for market share. New market entrants are bringing... Read More

‘Hat’s Off’ to Abtran’s Insurance Graduates 2018!

Congratulations to everyone at Abtran who recently qualified as Accredited Product Advisors in the field of Private Medical and General Insurance (APA- PMI/PGI) with the Irish Institute of Insurance (III). As supporters of staff undergoing the Accrediration programme, we are hugely proud of your success. The APA is a mandatory qualification for everyone at... Read More