Last week, Abtran announced 100 new jobs in the expansion of our Consulting and Technology Services Division. Over the years, we have had considerable success in delivering innovative service solutions and this experience now underpins our Customer Management Consultancy team.
From Programme and Project Managers to Solution Consultants, Business Intelligence & Technical Analysts to Multi-Channel and Digital Engagement specialists, our Consultancy platform is built upon a rich heritage and practical foundation of service experience and expertise.
While the expansion will give our employees a great opportunity to grow and develop their careers, it is also about putting the right measures in place to make it easy for them to channel process improvements and to share valuable insights collaboratively.
Today’s digitally evolving customer is demanding a more connected and joined up service experience. This must also go to a connected and joined up service organisation – one where the front line advisor, the service specialist and the business analyst are equally empowered to become agents of change, to collaborate and to share know-how in an open and compliant way.
For those organisations looking to grow and scale in a digital economy, it is no longer enough to manage the Customer Experience. It is about joining up the dots and leading it.
Abtran CEO, Michael Fitzgerald, pictured at the announcement of 100 jobs in expansion of the company’s Operations at IFSC.