In this blog issue, we share an article published by Eolas magazine and authored by Abtran Sales Director, Brian O’Brien.
Here, Bob speaks about connecting customers to a digital government, the importance of collaboration, joined-up thinking and keeping the customer at the centre, for the delivery of a great service experience.
“Today’s customers reside in a Digital Economy, one that’s mobile and social, where the new single currency is one of connectivity and exchange. The digitally evolving customer is collaborative. They are demanding faster and easier access to services online. Customers are looking for the freedom and flexibility to manage their own accounts and transactions online with email and phone support. The past three years has seen government organisations in Ireland make great strides towards digital service delivery…”
To read the article in full, click here