CORK, Ireland, Monday 1st February 2016: Sky announces today it has awarded a contract to the leading Irish owned business process management company Abtran who are recruiting 130 new staff to support Sky’s customer service operations. These roles will join the team already in place at Abtran to support the demands of Sky’s growing business in Ireland and the positions are being recruited immediately.
The announcement was made in Cork by Simon Coveney T.D., Minister for Agriculture, Food and The Marine together with JD Buckley, Managing Director and Derek Stalley, Customer Operations Director of Sky Ireland and Michael Fitzgerald, CEO of Abtran.
This investment furthers enhances Sky’s presence and commitment in Ireland. Sky is the leading pay-tv provider in Ireland and is the fastest growing broadband provider in the country. Employing 900 people in its offices in Dublin, Sky offers the best and broadest range of content, and has made significant investment in home grown programming such as the Emmy award winning Moone Boy, 50 ways to kill your Mammy and Penny Dreadful.
Minister Coveney said, “I’m delighted to welcome these new jobs in Cork where Sky has chosen Abtran as its business process partner for customer service operations. Both companies are leaders in their respective industry sectors and both are committed to the highest standards of quality and customer service delivery. I particularly welcome the continuing growth of Abtran which is a deeply innovative and impressive Irish business and I wish both companies ongoing success in the future.”
JD Buckley, MD Sky Ireland added, “As a growing business, our customer contact centres play an integral role in meeting customer requirements. We’re really pleased to continue our growth and development through this partnership with Abtran which further adds to our strong commitment to provide the highest standards of service for all of our customers throughout Ireland.”
Michael Fitzgerald, CEO of Abtran said, “Abtran places our clients’ brand and customers at the centre of everything we do, making services easier and more accessible. We look forward to supporting Sky’s ongoing business growth with top quality customer service.”
In July last year, Abtran also announced 100 new jobs in an expansion of its Consulting and Technology Services Division at the IFSC in Dublin. The company employs over 2,000 people in Cork and Dublin.
Last November (2015), Carlyle Cardinal Ireland (CCI), the Irish private equity fund established by The Carlyle Group (NASDAQ: CG) and Cardinal Capital Group, announced an investment in Abtran. CCI is the largest equity investment fund in the Irish market and brings extensive local and international experience to Abtran which will be of significant strategic benefit to the company in the future.
For more information, please contact:
Mark Deering, Director of Corporate Affairs, Sky. M: 086 819 3000
Tim Kinsella, Abtran, MKC Communications, M: 086 813 751
Sky is Europe’s leading entertainment company. The group serves 21 million customers across five countries: Italy, Germany, Austria, the UK and Ireland. We offer the best and broadest range of content, deliver market-leading customer service and use innovative new technology to give customers a better TV experience, whenever and wherever they choose.
In the UK and Ireland, Sky is the biggest investor in television content, investing more than €6.5 billion a year in channels such as Sky 1, Sky Atlantic, Sky Living, Sky Arts, Sky Sports, Sky Movies and Sky News. Around two-thirds of Sky’s content spend is home-grown and Sky is the fastest-growing source of investment in original home-grown programmes such as Moone Boy, 50 Ways to kill your Mammy and Penny Dreadful. More than 2 million people tune into Sky channels each week in Ireland.
Alongside its commitment to offering customers a greater choice of high-quality content, Sky is a leading innovator. Customers enjoy total control and flexibility over their favourite TV through Sky+, watch TV on the move through Sky Go, and enjoy the best quality TV experience at home through High Definition. And with Sky on Demand, customers can access thousands of hours of programming when, where and how they want including thousands of Sky Movies on Demand and the latest blockbusters to buy or rent with Sky Store.
Sky Ireland employs 900 people in Ireland. Headquartered in Burlington Road, Dublin, it has a nationwide network 36 Sky retail stores across the country.
Sky believes in making a positive impact on the communities in which it operates and building a better business for the long term. We do this through Sky Academy, a set of initiatives using the power of TV, creativity and sport to help young people unlock their potential. For example, in Ireland, over 200 secondary schools have participated in the Sky Sports Living for Sport programme which offers multi-week and one-day sports projects to inspire young people and help build confidence and practical skills
In addition, through Sky Academy Scholarships, Sky provides mentoring and financial assistance to up and coming talent in sports, TV and the arts in Ireland including a Masters programme in Broadcasting at the IADT, a Sky Academy Arts Scholarship for Dublin visual artist Kevin Gaffney, and important support to the Sky Academy Sports scholar Mark English in his quest to achieve Olympic glory in Rio next year.
For more information visit www.sky.com/corporate
Abtran is Ireland’s leading provider of customer and business process management services, employing 2,000 people in Cork and Dublin. Established in 1997, the company has a proven capability in delivering transformative business service solutions. Interacting regularly with every household in Ireland, Abtran has an extensive and diverse client base, across the public and private sectors including Utilities, Transport, Technology, Health and Financial services among others.