September 2016 saw the launch of Abtran’s Global Service Centre (GSC) in Mahé, South-West India. The goal of the GSC is to provide administrative support to a growing range of Abtran’s support functions from HR to Resource Planning, IT, Finance and more recently UAT testing and Application Development. The GSC also provides our clients with the opportunity to avail of flexible, offshore service solutions.
In this blog post, Abtran’s Head of Performance and Director of Abtran India, Deirdre McCarthy takes us through the GSC’s journey so far from lessons learned to the Centre’s many achievements along the way.
‘It’s been a really busy year and one where I’ve personally learned a huge amount. From the physical set-up of the Global Services Centre and all the processes and technology that goes with that, I’ve had the opportunity to work with a fantastic group of people as well as the opportunity to learn and be inspired by their amazing culture.
Just twelve months in and I’m delighted to say that our colleagues at the new GSC have already made it a huge success. Today, the GSC Shared Services and ICT teams handle on average 8,300 HR, Resource Planning & IT tasks each month and we are already recruiting GSC testers, developers and Workforce Analysts to address the growing internal demand for support across these specialised areas.
The focus of the GSC is very much around supporting the day-to-day of our internal departments by handling routine and high volume back-office tasks in a secure and compliant way. Not only does this help to free up some of our more experienced internal specialists to focus on more non routine tasks or project work, it also gives them additional capacity to drive innovation and growth in their business areas. For our GSC team, it’s about learning and building upon new skills so they in turn are continuously progressing on their development journey.
One of the biggest motivating factors for me personally was being able to take the knowledge I’d built up as Service Delivery Manager at Abtran and then apply that in a deeply practical way by putting the right Operational, Quality and Standard Operating Procedures (SOPs) in place to make the GSC run both smoothly and efficiently.
I’d really like to take this opportunity to say a big thank you to all the people who went out of their way to make Abtran’s GSC the business success story it has become today.
I’d also like to wish our colleagues at the GSC a very happy one-year anniversary as we look forward to working together towards even greater achievements well into the future.
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To find out more about Abtran’s range of flexible in-sourcing, outsourcing and offshoring service models, please contact the team at firstname.lastname@example.org.