Why ‘cheap’ outsourcing is not the best approach

As a trusted Business Process Outsourcing (BPO) partner, we’re often approached by companies whose primary driver is to reduce costs within their business. And whilst cost reduction should always be an outcome of any outsourcing programme, we always advise our clients that it shouldn’t be the only focus.   This may sound a little counterintuitive. After all, […]

Utilities: How do you manage operational ‘growing pains’?

Whilst some new entrants to the UK Energy market are excelling at customer service, over the past few months we’ve seen increasing numbers of news stories highlighting issues with other new challenger entrants – particularly focusing on customer service and billing processes. And not only is there an impact on business reputation, there is also the […]