Abtran to Create 350 New Jobs in Sligo

Irish Business Process Outsourcing Multinational Abtran to create 350 new jobs in Sligo - Minister Humphreys hails major North West Regional job creation project - SLIGO,  IRELAND Tuesday 5th June 2018 - Abtran, Ireland’s largest home grown Business Process Outsourcing (BPO) provider is creating 350 new jobs in Sligo. The new development forms part of a regional expansion strategy by Abtran in Ireland where the North West region has been selected for the location of a major new operations hub. The announcement was made by Minister for Business, Enterprise and Innovation, Heather Humphreys T.D., together with Pat Ryan, CEO of Abtran, Julie Sinnamon, CEO of Enterprise Ireland and Christina Kenny, left, Chief People Officer, Abtran. The development is supported by the Government through Enterprise Ireland.
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Minister Humphreys hails major North West Regional job creation project.

Sligo, Ireland, Tuesday 5th June 2018 – Abtran, Ireland’s largest home grown Business Process Outsourcing (BPO) provider is creating 350 new jobs in Sligo. The new development forms part of a regional expansion strategy by Abtran in Ireland where the North West region has been selected for the location of a major new operations hub.

The announcement was made by Minister for Business, Enterprise and Innovation, Heather Humphreys T.D., together with Pat Ryan, CEO of Abtran and Julie Sinnamon, CEO of Enterprise Ireland. The development is supported by the Government through Enterprise Ireland.

Abtran is Ireland’s leading Business Process Outsourcing (BPO) provider. The company has a proven capability in delivering transformative solutions with an extensive and diverse client base across regulated markets. Abtran is a specialist provider of services in sectors including government, transport, utilities and financial services. Established in 1997, the company marks its 21st anniversary this year.

Abtran already employs over 2,000 people in Cork, Dublin, Kildare and Southern India. The company will base its new regional operations centre in a high-tech facility at Finisklin Business Park in Sligo which will be up and running in Q3 2018.

Recruitment for the new roles in Sligo has started. For more information on the variety of new roles that will be available or to submit a CV, applicants are invited to email Abtran’s Talent Acquisition Team at sligocareers@abtran.com. Details on Abtran’s Sligo careers Fair and a new jobs page will be announced over the coming weeks.

Minister for Business, Enterprise and Innovation, Heather Humphreys T.D., said:

“This is a tremendous day for Abtran, for Sligo and for the North West. One of the Government’s big priorities is ensuring we have the right conditions and supports in place to encourage job creation in the regions. That’s why I’m delighted to announce this significant investment by Abtran in a new regional hub, which will create 350 jobs in Sligo. The company’s continuous innovation, market leadership and investment in high-quality resources have made this indigenous Irish business deeply competitive. The fact that they have chosen to invest in the North West to serve their business markets both at home and abroad is a testament to the confidence they have in the region and its talented workforce. Ireland will continue to be an acknowledged leader in this sector driven by initiatives like this by Abtran.”

Pat Ryan, CEO of Abtran said:

“Ireland will continue to be a key part of the global growth ambitions that we have as Ireland’s largest home grown BPO provider. We also believe it is very important to support national and regional economic development wherever possible through the growth of our operations. We engaged in a detailed process where potential locations were reviewed and assessed in consultation with Enterprise Ireland and IDA Ireland. Based on the skillsets identified for our business needs, we selected the North West region as the location for our new operations hub and we are very pleased to announce these new jobs in Sligo which will complement our overall high quality workforce.”

“Our growth plans are underpinned by our high quality of operations together with continued investment in technology and highly skilled people where we are also investing extensively in learning and development and the creation of career advancement opportunities throughout our organisation.”

Julie Sinnamon, CEO of Enterprise Ireland said:

“Enterprise Ireland welcomes the announcement of 350 new jobs at Abtran in Sligo and is delighted to support the company’s global ambition. Abtran is a great example of how an Irish business, with a blueprint for services innovation, can successfully accelerate and rapidly scale its business in international markets. The company’s success is underpinned by the value that it offers clients in terms of its knowledge, insight and experience around customer service delivery throughout multiple sectors.”
Carlyle Cardinal Ireland (CCI), the Irish private equity fund established by The Carlyle Group (NASDAQ: CG) and Cardinal Capital Group is a major shareholder in Abtran having invested in the company in 2015 to support its growth and development. CCI is the largest equity investment fund in the Irish market.

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Gary Sayers

Chief Operating Officer

Gary has been with Abtran since 2011 and in his role as COO, he has overall responsibility for Abtran’s operational process. He ensures that Abtran maintains service excellence through consistent, industry leading delivery solutions. Gary works in close partnership with operational teams to execute the company’s vision, goals and growth strategies.

Gary has a wealth of experience in Customer Service Management, Operational Transformation, Customer Engagement, Operating Model efficiencies and Stakeholder Management across a number of sectors. In his role as COO, Gary has a significant focus on sponsoring the career development pathways of our people.

Gary holds a Lean Six Sigma Green Belt and has a Degree in both Civil Engineering and Sustainable Energy Technology 

Marie Downey

Chief Performance Officer

Marie has worked with Abtran since 2019 and has 20 years of experience as an IT and service optimisation leader. In her role as Chief Performance Officer, Marie has overall responsibility for Abtran’s product service offering, service design, and service capability including all PMO activity. She is a highly skilled relationship and people manager and constantly seeks to innovate and collaborate to deliver the best service outcomes.  Since joining Abtran, Marie has overseen a number of successful mobilisations of new service contracts and led our strategic initiative portfolio. Prior to working with Abtran, Marie worked with several leading multinational organisations. She is a graduate of University College Cork, holding a Bachelors degree in Commerce and Masters degree in IT and Management Accounting.

Chief Technology Officer

Paul joined Abtran in early 2020, bringing nearly 20 years experience in the IT industry. 

As CTO, Paul’s technical leadership is centered upon articulating a clear vision and strategy. He is responsible for aligning the technology vision for Abtran with the business objectives. He has overall leadership of the execution of technology strategy, partnerships and external relationships. Paul draws on a wealth of experience in designing scalable distributed systems and is focused on evolving our IT engineering capability. Prior to joining Abtran, Paul worked with international FinTech and Telecommunications organisations. He holds a Bachelor of Engineering in Computer Engineering from the University of Limerick.