Abtran appoints Aisling Deasy as Group CEO

Pictured at Abtran, Dublin.
Picture: Michael O'Sullivan/OSM Photo
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Abtran appoints Aisling Deasy as Group CEO

Aisling Deasy has been appointed Group Chief Executive Officer (CEO) of Abtran, Ireland’s leading home-grown provider of Customer and Business Process Management (BPM) and Outsourcing (BPO) services, which employs 1,400 people in Cork and Sligo.

Michael Fitzgerald, Co-founder and Chairman of Abtran said, “It is excellent that our new Group CEO has been appointed from within our own organisation. Aisling brings immense expertise, insight and experience to this role and this will continue to be of great benefit to our clients, our business and all our people as we continue to grow and develop our business for the future.

Group Chief Executive, Aisling Deasy said, “We have a fantastic team of very dedicated and talented people, led by a highly focused senior management team.  We will continue to bring our proven solutions to public and private sector customers who trust us across multiple sectors, while also constantly innovating to drive our continuing and future competitiveness and growth.

“We will also continue to invest in the future of our business – in our people, technology and facilities – as we target new growth and development opportunities in the years ahead.”

In a distinguished career of over 20 years to date, and having joined Abtran in 2013, Ms. Deasy has most recently contributed to Abtran’s success as Chief Performance Officer.  She has provided standout leadership and direction for Abtran’s strategic programme delivery, the evolution of new technology platforms and the transformation of the company’s digital services capability, where she also previously served as Chief Information Officer. Prior to joining Abtran, she worked for a number of leading international consulting companies.

Abtran – established in 1997 – is Ireland’s leading home-grown provider of Customer and Business Process Management (BPM) and Outsourcing (BPO) services with unrivalled experience in delivering excellence in customer service across the public and private sectors in Ireland.  With operations in Cork and Sligo, the company is focused on digitally engaged services that create better outcomes and customer satisfaction for clients and customers. Abtran won the Outsource Partnership of the Year award at the CCMA Irish Customer Contact & Shared Services Awards 2020.

Gary Sayers

Chief Operating Officer

Gary has been with Abtran since 2011 and in his role as COO, he has overall responsibility for Abtran’s operational process. He ensures that Abtran maintains service excellence through consistent, industry leading delivery solutions. Gary works in close partnership with operational teams to execute the company’s vision, goals and growth strategies.

Gary has a wealth of experience in Customer Service Management, Operational Transformation, Customer Engagement, Operating Model efficiencies and Stakeholder Management across a number of sectors. In his role as COO, Gary has a significant focus on sponsoring the career development pathways of our people.

Gary holds a Lean Six Sigma Green Belt and has a Degree in both Civil Engineering and Sustainable Energy Technology 

Marie Downey

Chief Performance Officer

Marie has worked with Abtran since 2019 and has 20 years of experience as an IT and service optimisation leader. In her role as Chief Performance Officer, Marie has overall responsibility for Abtran’s product service offering, service design, and service capability including all PMO activity. She is a highly skilled relationship and people manager and constantly seeks to innovate and collaborate to deliver the best service outcomes.  Since joining Abtran, Marie has overseen a number of successful mobilisations of new service contracts and led our strategic initiative portfolio. Prior to working with Abtran, Marie worked with several leading multinational organisations. She is a graduate of University College Cork, holding a Bachelors degree in Commerce and Masters degree in IT and Management Accounting.

Chief Technology Officer

Paul joined Abtran in early 2020, bringing nearly 20 years experience in the IT industry. 

As CTO, Paul’s technical leadership is centered upon articulating a clear vision and strategy. He is responsible for aligning the technology vision for Abtran with the business objectives. He has overall leadership of the execution of technology strategy, partnerships and external relationships. Paul draws on a wealth of experience in designing scalable distributed systems and is focused on evolving our IT engineering capability. Prior to joining Abtran, Paul worked with international FinTech and Telecommunications organisations. He holds a Bachelor of Engineering in Computer Engineering from the University of Limerick.