ABOUT US

Our People
Connecting Your People

Abtran is the largest homegrown BPO in Ireland

Being leaders in our field means never standing still. It’s about embracing change and making things easy for tomorrow’s customer, today.

Founded in 1997, we’re proud to be Ireland’s leading homegrown provider of Business Process Management services. 

Over the past twenty years, we’ve connected with millions of customers on behalf of trusted brands across the Utilities, Transport, Financial Services and the Government sectors.

We help our clients to stand out on service and achieve better business results through our people, processes and advanced technology solutions. Headquartered in Cork, we have multiple sites across Ireland.  We provide our clients with a mix of outsourced, insourced and fully managed services.

If you are interested in joining us or if you want to know more about how we can help you improve your business performance, connect with us.

Meet Our Leadership Team

Michael Fitzgerald​
Executive Chairman

Paul Griffin
Chief Technology Officer

Aisling Deasy
Chief Executive Officer

MDowney

Marie Downey
Chief Performance Officer

Paul O’Keeffe
Chief Commercial Officer

Gary Sayers
Chief Operating Officer

Gerard McCarthy
Chief Financial Officer

The Values We Live By

Be Open

We are open to change, open to new ideas and new ways of doing things.

Connect

We connect to our clients’ goals when working on their behalf to deliver great service to their customers.

Be Challenging

We encourage our people to be challenging, to be the voice of the customer, when they see opportunities to improve the service experience.

Share Know-How

We routinely transfer knowledge, insights and customer experience to share best practice amongst our clients, our partners and our employees.

Make it Easy

We make it easier for the customer by delivering a better, seamless service experience.

Cut Through Complextiy

We standardise, we simplify. We empower your customer by automating the routine and managing the exceptions.​

Certifications

Our services are underpinned by globally recognised security and quality assurance standards, through our certifications to ISO 27001 for Information Security, ISO 9001 for Quality Management , BS10012 for Personal Information Management, and compliance to PCI DSS.

Maintaining Standards 

Our services are underpinned by globally recognised standards and certifications. Our attainment of ISO 9001 for Quality, ISO 14001 for Environmental Management, and ISO 27001 for Information Security is assurance that we offer quality driven, fully secure services in an environmentally conscious business environment.

First in personal Security 

We were the first BPM in Ireland to be certified against the BS 10012:2017 for Personal Information Management and compliance to PCI DSS for secure payment processing. These standards align with the requirements of GDPR, giving employees, clients and potential clients independent assurance of Abtran’s continued commitment to securely managing personal data.

Social Responsibilty

Abtran is very proud to have supported The Late Late Toy Show Appeal this year. All charities’ fundraising efforts have been profoundly impacted by Covid and so we were delighted to provide support to the vulnerable children in our society by playing our part this Christmas in supporting a range of children’s charities.

Abtran Charity Club

Our charity club members are volunteers who dedicate their spare time to managing a calendar of initiatives throughout the year generating awareness for specific causes and fundraising for local and national charities.

SUAS Educational Development Programme

Through this programme, our team members provide mentoring and promote literacy across schools in our local communities.

Tidy Towns

We collaborate with Tidy Towns groups in our communities which supports enhancement of local areas.

Go Green Initiative

We share and implement great ideas to create a smarter, greener environment.

Pride Awareness Month

We’re proud to celebrate and support diversity in the workplace through a variety of events and information sessions.

St Vincent de Paul
Giving Tree Appeal

An annual Christmas appeal which our people support to donate toys to St Vincent de Paul.

We're Passionate
About Our People

We have a team of 1,600 strong sales and service specialists. Our people are what make us unique and enable us to deliver excellence for leading brands.

The experience of our team members has been designed with engagement at the core to create individualized career paths, supporting personal progression.

Communication, feedback and development are central to our approach, including:

  • Regular, meaningful employee engagement surveys and clear follow up action plans
  • Recognition and Reward programmes including- “Above and Beyond” awards, “Abtranaversary celebration”, Well- being events
 

Employee led initiatives are central to our open and transparent ethos:

  • Our Employee Forum
  • Sports and Social club
 

Welfare and Wellbeing initiatives to provide support to achieving optimal physical, financial and emotional health:

  • Tailored Benefits Packages
  • Employee Assistance Programme
  • Summer and Christmas all staff events

Find out more about what it is like to work with us