ABOUT US

Our People
Connecting Your People

Abtran is the largest homegrown BPO in Ireland

Being leaders in our field means never standing still. It’s about embracing change and making things easy for tomorrow’s customer, today.

Founded in 1997, we’re proud to be Ireland’s leading homegrown provider of Business Process Management services. 

Over the past twenty years, we’ve connected with millions of customers on behalf of trusted brands across the Utilities, Transport, Financial Services and the Government sectors.

We help our clients to stand out on service and achieve better business results through our people, processes and advanced technology solutions. Headquartered in Cork, we have multiple sites across Ireland.  We provide our clients with a mix of outsourced, insourced and fully managed services.

If you are interested in joining us or if you want to know more about how we can help you improve your business performance, connect with us.

Meet Our Leadership Team

Michael Fitzgerald​
Executive Chairman

Aisling Deasy
Chief Performance Officer

Paul O’Keeffe
Chief Commercial Officer

Gerard McCarthy
Chief Financial Officer

The Values We Live By

Be Open

We are open to change, open to new ideas and new ways of doing things.

Be Challenging

We encourage our people to be challenging, to be the voice of the customer, when they see opportunities to improve the service experience.

Make It Easy

We make it easier for the customer by delivering a better, seamless service experience.

Connect

We connect to our clients' goals when working on their behalf to deliver great service to their customers.

Share Know-How

We routinely transfer knowledge, insights and customer experience to share best practice amongst our clients, our partners and our employees.

Cut Through Complexity

We standardise, we simplify. We empower your customer by automating the routine and managing the exceptions.

Certifications

Our services are underpinned by globally recognised security and quality assurance standards, through our certifications to ISO 27001 for Information Security, ISO 9001 for Quality Management , BS10012 for Personal Information Management, and compliance to PCI DSS.

Commitment to security of personal information​

We are the first BPM in Ireland to be certified against the BS 10012:2017 Personal Information Management System Standard (PIMS’s) standard. This standard is aligned with the requirements of the GDPR, and being certified to this standard gives our employees, clients and potential clients independent assurance of Abtran’s commitment to securely managing personal data.

Looking to the future​

We are continuously looking to how we can further assure the services we deliver through internationally recognised certifications. At Abtran, we are committed to providing services sustainably, reducing our environmental footprint and improving energy efficiency in line with the ISO14001 standard. We expect to be formally certified to ISO14001 in 2020.

Social Responsibilty

At Abtran, we believe in giving back and playing a role in both the economic and social development of the communities in which we live, fostering a culture of diversity and engaging our people to contribute to positively impacting the community and the environment. Here are just some of the fantastic initiatives we are involved in.

Abtran Charity Club

Our charity club members are volunteers who dedicate their spare time to managing a calendar of initiatives throughout the year generating awareness for specific causes and fundraising for local and national charities.

SUAS Educational Development Programme

Through this programme, our team members provide mentoring and promote literacy across schools in our local communities.

Tidy Towns

We collaborate with Tidy Towns groups in our communities which supports enhancement of local areas.

Go Green Initiative

We share and implement great ideas to create a smarter, greener environment.

Pride Awareness Month

We’re proud to celebrate and support diversity in the workplace through a variety of events and information sessions.

St Vincent de Paul
Giving Tree Appeal

An annual Christmas appeal which our people support to donate toys to St Vincent de Paul.

We're Passionate
About Our People

We have a team of 1,600 strong sales and service specialists. Our people are what make us unique and enable us to deliver excellence for leading brands.

The experience of our team members has been designed with engagement at the core to create individualized career paths, supporting personal progression.

Communication, feedback and development are central to our approach, including:

  • Regular, meaningful employee engagement surveys and clear follow up action plans
  • Recognition and Reward programmes including- “Above and Beyond” awards, “Abtranaversary celebration”, Well- being events
 

Employee led initiatives are central to our open and transparent ethos:

  • Our Employee Forum
  • Sports and Social club
 

Welfare and Wellbeing initiatives to provide support to achieving optimal physical, financial and emotional health:

  • Tailored Benefits Packages
  • Employee Assistance Programme
  • Summer and Christmas all staff events

Find out more about what it is like to work with us