Abtran appoints Aisling Deasy as Group CEO

Abtran appoints Aisling Deasy as Group CEO Aisling Deasy has been appointed Group Chief Executive Officer (CEO) of Abtran, Ireland’s leading home-grown provider of Customer and Business Process Management (BPM) and Outsourcing (BPO) services, which employs 1,400 people in Cork and Sligo. Michael Fitzgerald, Co-founder and Chairman of Abtran said, “It is excellent that our […]

Beyond the GDPR

Beyond the GDPR Why GDPR readiness must be a constant focus. The General Data Protection Regulation (the “GDPR”), which is a European legislative act that takes Data Protection compliance to a whole new level came into force on 25 May. In this blog post, Internal Audit Manager, Marie O’Connell and Senior Business Analyst, Carol Butler […]

Partnering Government on the Road to Digital Transformation

In this blog post, Bid-Management Executive, Anne-Marie Russell shares some of her top takeaways from September’s Digital Government Conference and how Abtran’s collaboration with Government organisations is helping to drive a more digital, citizen-centric service experience. Joined-up thinking In today’s digital economy, citizens expect to access services with the same level of ease and flexibility […]

Remaining Service-Ready During Times of Change

The power of doing the small things well. In today’s ever-changing market environment, it’s never been more important to remain agile and business-ready in the face of change. Over the past 14 years, Abtran’s Head of Performance, Deirdre McCarthy has led a number of complex change projects from the set up of our new Global […]

Sharing Know-how in Debt Management Services

In a switching economy, it’s never been more important to build and retain strong customer relationships. So when payments fall short, how do you ensure the best business results without compromising the customer experience? In this article, Seán MacMahon discusses the importance of focusing on the customer and building trust in Abtran’s approach to delivering […]