Bringing it Back to the Customer in 2017

Why delivering great service can often mean taking a step back for the Customer Operation. New Year. Fresh start. Or is it? We all know that delivering great service is about focusing on the customer. But how often do we really take time-out to challenge why we do things a certain way? And is there […]

The Rise of the Digital Customer

In this news post, we share Eolas Magazine’s interview featuring Abtran Director of Digital Service and Data Analytics, Aisling Deasy, discussing the rise of the digital customer: Abtran’s Director of Digital Service and Data Analytics, Aisling Deasy discusses with Owen McQuade the impact of the rise of the digital customer on delivering services and how […]

When it Comes to Delivering Great Service – Change is the Only Constant

If you’re in the business of service, then you’re in the business of change.   From the changing ways your customers interact with you, to the competitive, regulatory and legislative forces within your industry, delivering great service has a lot to do with an organisation’s ability to manage change. In the Customer Contact environment, change […]