Sharing Know-how in Debt Management Services

In a switching economy, it’s never been more important to build and retain strong customer relationships. So when payments fall short, how do you ensure the best business results without compromising the customer experience? In this article, Seán MacMahon discusses the importance of focusing on the customer and building trust in Abtran’s approach to delivering […]

Sharing Know-how in Debt Management Services

In a switching economy, it’s never been more important to build and retain strong customer relationships. So when payments fall short, how do you ensure the best business results without compromising the customer experience? In this article, Seán MacMahon discusses the importance of focusing on the customer and building trust in Abtran’s approach to delivering […]

Ready, Steady, BPO!

Business Readiness for success: the evolving role of the BPO. The last 10 years has seen Business Process Outsourcing (BPO) evolve into a sophisticated global industry covering an expanding and multi-faceted range of services. In this blog post, Abtran’s PMO Manager, Tom Hyland looks back on how the industry has changed and how Abtran’s role […]

Utilities: How do you manage operational ‘growing pains’?

Whilst some new entrants to the UK Energy market are excelling at customer service, over the past few months we’ve seen increasing numbers of news stories highlighting issues with other new challenger entrants – particularly focusing on customer service and billing processes. And not only is there an impact on business reputation, there is also the […]

Outsourcing For Competitive Advantage

The Energy industry has never been so competitive. New Suppliers continue to enter the market with new propositions and marketing approaches. But one thing remains true – differentiating your business, when the commodity you sell is fundamentally the same as your competitors’, is only one of the challenges that Energy companies face. Regulatory compliance is […]