Part II – Leaning into a better way of working
In this second part of our Lean blog series, we hear from Alan Hosford who joined Abtran’s Lean team in 2016.... Read More
Leaning into a better way of working
No two days are ever the same at Abtran. Focusing on the customer brings fresh challenges to learn and develop every... Read More
Inspiring Future Leaders at Abtran
Congratulations to all our colleagues who graduated last month from Abtran’s ‘Inspire’ Learning & Development Programme. Read More
Shoring up Defences against Cyber Threats
The ‘WannaCry’ ransomware attack has left a trail of disruption in its path, crippling thousands of computer networks globally. With the... Read More
Attracting and Retaining Customers in a Disrupting Energy Market
Consumers have significantly higher service expectations than ever before. Read More
Top Takeaways from ‘Future of Utilities’ event
Last week’s ‘Future of Utilities’ conference in London brought together leaders and senior Utilities professionals to discuss the challenges, opportunities and... Read More
Abtran Gold Sponsor at ‘Future of Utilities’ event, London
As a leading provider of Customer & Business Process Management services to the Utilities sector, Abtran is delighted to be a... Read More
IWD Part V: Great Leaders Strive for Excellence
In this final chapter of our special Blog Series celebrating International Women’s Day, we share stories from two more leaders who... Read More
IWD Part IV – Leaders who Challenge and Inspire Change
In part IV of our Blog Series celebrating International Women’s Day, we share stories from two inspiring women at Abtran –... Read More
IWD Part III: A Video for International Women’s Day
Happy International Women’s Day 2017! So far this week we have showcased some of the amazing talent working here in Abtran.... Read More
IWD Part II: Inspiring Leaders are Open and Always Learning
In Day II of our blog series celebrating International Women’s Day (IWD), 8th March (IWD), we hear how Operations Manager, Aisling... Read More
Deloitte Best Managed Companies 2017
Abtran has been named as one of Ireland’s ‘Best Managed’ companies in the Deloitte Best Managed Companies Awards Programme for the... Read More
Celebrating International Women’s Day through a week of Inspiring Stories
To mark International Women’s Day (IWD) on 8th March, we’ll be publishing a blog every day this week to celebrate just... Read More
Abtran CTO Martin Leahy a speaker at ZeroDayCon
Abtran CTO, Martin Leahy will speak at ZeroDayCon at the National Conference Centre, Dublin on March 7th. The conference will feature... Read More
Top Takeaways from Dublin Tech Summit 2017
Last Wednesday, the Convention Centre opened its doors to thousands of expectant visitors looking to learn, share and connect at... Read More
Abtran a Partner at Dublin Tech Summit 2017
Abtran is proud to be a partner at this year’s DTS, an event bringing together leaders in innovation, technology and business... Read More
Bringing it Back to the Customer in 2017
Why delivering great service can often mean taking a step back for the Customer Operation. New Year. Fresh start. Or is... Read More
Service Excellence in a Digital Age
In this edition of the Abtran Service Exchange blog, Digital Services Lead Catherine O’Driscoll talks to Abtran’s focus on making it... Read More
Abtran supports VINCI
Abtran supports VINCI to extend the Axxès interoperable network in Europe Ireland’s leading Business Process Outsourcing company, Abtran is working with... Read More
Powering the Delivery of Service in a Connected Age
In today’s Utilities landscape, change is everywhere; changes in technology, changes in legislation, changes in the way that customers are consuming... Read More
The Rise of the Digital Customer
In this news post, we share Eolas Magazine’s interview featuring Abtran Director of Digital Service and Data Analytics, Aisling Deasy, discussing... Read More
Abtran announced as Semi-Finalists in the Cork Digital Marketing Awards 2016
Abtran is delighted to be announced as a semi-finalist in this year’s Cork Digital Marketing Awards Read More
Tapping into the Power of Digital Listening
At Abtran, my role is all around creating and delivering bespoke Digital Listening reports. Abtran Digital Listening is about gathering insights... Read More
When it Comes to Delivering Great Service – Change is the Only Constant
If you’re in the business of service, then you’re in the business of change. From the changing ways your... Read More
Sharing Know-How in App Development
The story of the Abtran app began in December 2015 with a simple question: how do we make it easier... Read More
‘Service Futures’ in Utilities
In this video blog post, we invited some of our thought leaders to share their insights on the future of... Read More
Round table on Digitising Government
Abtran recently hosted a round table discussion in conjunction with Eolas magazine. Here we share coverage of the event where... Read More
Abtran Employee Journeys – Inspired!
In this issue of the Abtran Service Exchange, we share a blog post by Aaron Long. Here, Aaron describes his... Read More
Abtran marks “National Workplace Wellbeing Day”
Abtran marks “National Workplace Wellbeing Day” On Friday, 8th April, Abtran celebrated “National Workplace Wellbeing Day”. This nationwide campaign aims... Read More
Deloitte Best Managed Companies 2016
Abtran announced as one of Ireland’s Best Managed Companies Abtran has been named as one of Ireland’s Best Managed companies... Read More
Service Through the Regulatory Lense
In today’s regulated service landscape, organisations must adhere to the highest standards of compliance to ensure customer data is handled,... Read More
Sky awards contract to Abtran creating 130 new jobs in Cork
CORK, Ireland, Monday 1st February 2016: Sky announces today it has awarded a contract to the leading Irish owned business... Read More
Empowering government services with data analytics
In this issue of the Abtran Service Exchange, we share an article published by Eolas magazine and authored by Abtran Chief... Read More
Putting the Customer at the Centre of Technology Design
In this issue of the Abtran Service Exchange, Kabir Vaderaa, Chief Architect at Abtran, offers his insight into designing technology solutions... Read More
Part 2 – Scaling for the delivery of service excellence
In Part I of our two Part blog series, Abtran Service Delivery Manager, Laura McCarthy shared some practical insights on... Read More
Carlyle Cardinal Ireland Invests in Abtran
Carlyle Cardinal Ireland Invests in Abtran, an Irish Business Process Management Company Carlyle Cardinal Ireland joins management to support future growth... Read More
Scaling for the delivery of service excellence
In this two part blog series, Laura McCarthy, Service Delivery Manager for Government Services at Abtran, shares some practical know-how... Read More
Abtran employee journeys – inspired!
Some weeks back, we shared a blog on Abtran’s ‘Inspire’ Learning & Development Programme. We talked about how ‘Inspire’ is... Read More
Connecting customers to a digital government
In this blog issue, we share an article published by Eolas magazine and authored by Abtran Sales Director, Brian O’Brien. Here,... Read More
Sharing our story – CCMA Awards Blog Series
Sharing our story of winning ‘Outsource Partner of the Year’ 2014. Sharing know-how and experience across our people, our clients and... Read More
Abtran nominated for Cork Digital Marketing Awards
Abtran is delighted to be nominated for the Cork Digital Marketing Awards 2015. Nominations were announced yesterday by the Cork Chamber.... Read More
Abtran Celebrates International Day of Charity
This year, Abtran marked the United Nations’ (UN) International Day of Charity through a diverse programme of fundraising activity which took... Read More
Inspiring the Employee Brand Journey
The Abtran brand is all about delivering customers a great service experience. This isn’t just an external process; it’s an internal... Read More
Making it easy to share know-how
Last week, Abtran announced 100 new jobs in the expansion of our Consulting and Technology Services Division. Over the years, we... Read More
Connecting Digitally…
In this week’s Abtran Service Exchange blog, we’re plugging in and sharing know-how from the Digital Services team at Abtran.... Read More
Abtran announces 100 jobs in expansion of Operations
Abtran announces 100 jobs in expansion of Operations at IFSC. Leading Irish Business Process Management company expands in preparation for international... Read More
Leveraging Data Analytics in the delivery of Service
The national target for the delivery of outpatient services states that a new patient should never have to wait more than... Read More
Customer Champions Panel
Abtran to share People ideas and Service insights through Customer Champions Panel Sharing and transferring know-how is core to our behaviour... Read More
Introducing The Abtran Service Exchange
Today, we launched the new Abtran.com. Just like every other service we deliver upon, the end-to-end process was remarkably similar. From... Read More
