
Ready, Steady, BPO!
Business Readiness for success: the evolving role of the BPO. The last 10 years has seen Business Process Outsourcing (BPO) evolve... Read More
Business Readiness for success: the evolving role of the BPO. The last 10 years has seen Business Process Outsourcing (BPO) evolve... Read More
As a trusted Business Process Outsourcing (BPO) partner, we’re often approached by companies whose primary driver is to reduce costs within... Read More
Whilst some new entrants to the UK Energy market are excelling at customer service, over the past few months we’ve seen... Read More
The Energy industry has never been so competitive. New Suppliers continue to enter the market with new propositions and marketing approaches.... Read More
In this special blog series, we’ll be interviewing some of the people behind the scenes who’ve made Abtran’s 21 years of... Read More
According to Abtran’s Consumer Insights on Social Media – Global Report, ‘Millennials’ or people aged under 35 are more likely than... Read More
Abtran CEO, Pat Ryan looks back on 21 Years in Business 2018 marks Abtran’s 21 years in business so over the... Read More
We are delighted to announce that Abtran has been nominated as a finalist at the upcoming Cork Chamber of Commerce Company... Read More
2017 saw the launch of ‘MyLearning,’ Abtran’s new digital learning platform, making it easy for people right across the company to... Read More
Great service often begins with the people that are closest to your customers. In many cases – that’s the front-line... Read More
In this blog post, we chart Emmet Royal’s inspiring career journey from Customer Service Advisor to People Trainer and Product Specialist... Read More
We’re delighted to announce the publication of our Global Consumer Insights report, which takes a deep dive into Read More
Since joining Abtran in 2007, Laura Brabazon’s career journey has taken her from Customer Service Advisor to Performance Specialist, Back-Office Administrator... Read More
We’re delighted to announce that Abtran has been named ‘Multinational of the Year’ at this year’s it@cork Leaders Read More
Since the rollout of Abtran’s Lean Transform programme in March this year, over 500 people across the company have received Lean... Read More
September 2016 saw the launch of Abtran’s Global Service Centre (GSC) in Mahé, South-West India. The goal of the GSC is... Read More
Last month saw the launch of Abtran’s ‘MyLearning’ platform, making it easy for employees right across the company to digitally access... Read More
No two days are ever the same at Abtran. Focusing on the customer brings fresh challenges to learn and develop every... Read More
In this second part of our Lean blog series, we hear from Alan Hosford who joined Abtran’s Lean team in 2016.... Read More
Congratulations to all our colleagues who graduated last month from Abtran’s ‘Inspire’ Learning & Development Programme. Read More
The ‘WannaCry’ ransomware attack has left a trail of disruption in its path, crippling thousands of computer networks globally. With the... Read More
Consumers have significantly higher service expectations than ever before. Read More
Last week’s ‘Future of Utilities’ conference in London brought together leaders and senior Utilities professionals to discuss the challenges, opportunities and... Read More
As a leading provider of Customer & Business Process Management services to the Utilities sector, Abtran is delighted to be a... Read More
In this final chapter of our special Blog Series celebrating International Women’s Day, we share stories from two more leaders who... Read More
In part IV of our Blog Series celebrating International Women’s Day, we share stories from two inspiring women at Abtran –... Read More
Happy International Women’s Day 2017! So far this week we have showcased some of the amazing talent working here in Abtran.... Read More
In Day II of our blog series celebrating International Women’s Day (IWD), 8th March (IWD), we hear how Operations Manager, Aisling... Read More
Abtran has been named as one of Ireland’s ‘Best Managed’ companies in the Deloitte Best Managed Companies Awards Programme for the... Read More
To mark International Women’s Day (IWD) on 8th March, we’ll be publishing a blog every day this week to celebrate just... Read More
Abtran CTO, Martin Leahy will speak at ZeroDayCon at the National Conference Centre, Dublin on March 7th. The conference will feature... Read More
Last Wednesday, the Convention Centre opened its doors to thousands of expectant visitors looking to learn, share and connect at... Read More
Abtran is proud to be a partner at this year’s DTS, an event bringing together leaders in innovation, technology and business... Read More
Why delivering great service can often mean taking a step back for the Customer Operation. New Year. Fresh start. Or is... Read More
In this edition of the Abtran Service Exchange blog, Digital Services Lead Catherine O’Driscoll talks to Abtran’s focus on making it... Read More
Abtran supports VINCI to extend the Axxès interoperable network in Europe Ireland’s leading Business Process Outsourcing company, Abtran is working with... Read More
In today’s Utilities landscape, change is everywhere; changes in technology, changes in legislation, changes in the way that customers are consuming... Read More
In this news post, we share Eolas Magazine’s interview featuring Abtran Director of Digital Service and Data Analytics, Aisling Deasy, discussing... Read More
Abtran is delighted to be announced as a semi-finalist in this year’s Cork Digital Marketing Awards Read More
At Abtran, my role is all around creating and delivering bespoke Digital Listening reports. Abtran Digital Listening is about gathering insights... Read More
If you’re in the business of service, then you’re in the business of change. From the changing ways your customers... Read More
The story of the Abtran app began in December 2015 with a simple question: how do we make it easier... Read More
In this video blog post, we invited some of our thought leaders to share their insights on the future of... Read More
Abtran recently hosted a round table discussion in conjunction with Eolas magazine. Here we share coverage of the event where... Read More
In this issue of the Abtran Service Exchange, we share a blog post by Aaron Long. Here, Aaron describes his... Read More
Abtran marks “National Workplace Wellbeing Day” On Friday, 8th April, Abtran celebrated “National Workplace Wellbeing Day”. This nationwide campaign aims... Read More
Abtran announced as one of Ireland’s Best Managed Companies Abtran has been named as one of Ireland’s Best Managed companies... Read More
In today’s regulated service landscape, organisations must adhere to the highest standards of compliance to ensure customer data is handled,... Read More
CORK, Ireland, Monday 1st February 2016: Sky announces today it has awarded a contract to the leading Irish owned business... Read More
In this issue of the Abtran Service Exchange, we share an article published by Eolas magazine and authored by Abtran Chief... Read More
In this issue of the Abtran Service Exchange, Kabir Vaderaa, Chief Architect at Abtran, offers his insight into designing technology solutions... Read More
In Part I of our two Part blog series, Abtran Service Delivery Manager, Laura McCarthy shared some practical insights on... Read More
Carlyle Cardinal Ireland Invests in Abtran, an Irish Business Process Management Company Carlyle Cardinal Ireland joins management to support future growth... Read More
In this two part blog series, Laura McCarthy, Service Delivery Manager for Government Services at Abtran, shares some practical know-how... Read More
Some weeks back, we shared a blog on Abtran’s ‘Inspire’ Learning & Development Programme. We talked about how ‘Inspire’ is... Read More
In this blog issue, we share an article published by Eolas magazine and authored by Abtran Sales Director, Brian O’Brien. Here,... Read More
Sharing our story of winning ‘Outsource Partner of the Year’ 2014. Sharing know-how and experience across our people, our clients and... Read More
Abtran is delighted to be nominated for the Cork Digital Marketing Awards 2015. Nominations were announced yesterday by the Cork Chamber.... Read More
This year, Abtran marked the United Nations’ (UN) International Day of Charity through a diverse programme of fundraising activity which took... Read More
The Abtran brand is all about delivering customers a great service experience. This isn’t just an external process; it’s an internal... Read More
Last week, Abtran announced 100 new jobs in the expansion of our Consulting and Technology Services Division. Over the years, we... Read More
In this week’s Abtran Service Exchange blog, we’re plugging in and sharing know-how from the Digital Services team at Abtran.... Read More
Abtran announces 100 jobs in expansion of Operations at IFSC. Leading Irish Business Process Management company expands in preparation for international... Read More
The national target for the delivery of outpatient services states that a new patient should never have to wait more than... Read More
Abtran to share People ideas and Service insights through Customer Champions Panel Sharing and transferring know-how is core to our behaviour... Read More
Today, we launched the new Abtran.com. Just like every other service we deliver upon, the end-to-end process was remarkably similar. From... Read More