Electric Ireland awards Customer Services Contract to Irish Company Abtran
Electric Ireland’s €30 million investment in customer services in Cork Friday 21st June, 2019 – Electric Ireland has chosen Abtran, the... Read More
‘A Day in the Life’ – Carol Butler
In 2006, Senior Business Analyst, Carol Butler joined Abtran as part of our HR and Quality team. Over the past twelve... Read More
Abtran’s ‘Go Green’ Initiative – Winners Revealed
Abtran’s new ‘Go Green’ initiative is all about sharing and implementing great project ideas on how we can become a greener... Read More
Beyond the GDPR
Beyond the GDPR Why GDPR readiness must be a constant focus. The General Data Protection Regulation (the “GDPR”), which is a... Read More
Partnering Government on the Road to Digital Transformation
In this blog post, Bid-Management Executive, Anne-Marie Russell shares some of her top takeaways from September’s Digital Government Conference and how... Read More
‘A Day in the Life’ – Shane Keating
In this second of our special ‘Day in the Life’ blog series, we talk to Shane Keating who tells us about... Read More
Discovering Brand Storytelling Talent at Abtran
Abtran’s holds first Digital Writing workshop. Last month I had the pleasure of meeting a group of aspiring Brand Journalists at... Read More
‘A Day in the Life’ – Edel Murphy
In the first of this special blog series, we talk to Edel Murphy , Abtran’s new Head of Talent Acquisition to... Read More
UK Energy Focus – New White Paper from Abtran
We’re delighted to announce the publication of our new white paper which looks at how choosing the right outsourcing partner can... Read More
‘Hat’s Off’ to Abtran’s Insurance Graduates 2018!
Congratulations to everyone at Abtran who recently qualified as Accredited Product Advisors in the field of Private Medical and General Insurance... Read More
Celebrating with Pride at Abtran
Proudly Supporting Cork Pride Awareness Week 2018 Last week saw an action-packed, fun-filled event schedule at Abtran to celebrate Cork Pride... Read More
Remaining Service-Ready During Times of Change
The power of doing the small things well. In today’s ever-changing market environment, it’s never been more important to remain agile... Read More
Sharing Know-how in Debt Management Services
In a switching economy, it’s never been more important to build and retain strong customer relationships. So when payments fall short,... Read More
Muiris O’Conchuir wins 2018 ISC Tele-Sales Manager Award
We are delighted to announce that Abtran’s Muiris O’Conchuir has been awarded Champion Tele-Sales Manager (Outsource), at this year’s Irish Sales... Read More
Abtran to Create 350 New Jobs in Sligo
Minister Humphreys hails major North West Regional job creation project. Sligo, Ireland, Tuesday 5th June 2018 – Abtran, Ireland’s largest home... Read More
Best Social Channels for Your Omni-Channel Customer
With so many up-and-coming channels to choose from, delivering customer service on social media can seem like a moveable feast. In... Read More
Celebrating 21 Years of Service: Sharing Know-how for Success
In this special blog series, we’re interviewing some of the people behind the scenes here at Abtran who’ve made the past... Read More
Ready, Steady, BPO!
Business Readiness for success: the evolving role of the BPO. The last 10 years has seen Business Process Outsourcing (BPO) evolve... Read More
Why ‘cheap’ outsourcing is not the best approach
As a trusted Business Process Outsourcing (BPO) partner, we’re often approached by companies whose primary driver is to reduce costs within... Read More
Utilities: How do you manage operational ‘growing pains’?
Whilst some new entrants to the UK Energy market are excelling at customer service, over the past few months we’ve seen... Read More
Outsourcing For Competitive Advantage
The Energy industry has never been so competitive. New Suppliers continue to enter the market with new propositions and marketing approaches.... Read More
Celebrating 21 Years of Service – Paul McCarthy’s Story
In this special blog series, we’ll be interviewing some of the people behind the scenes who’ve made Abtran’s 21 years of... Read More
Abtran CEO, Pat Ryan looks back on 21 Years of Business
Abtran CEO, Pat Ryan looks back on 21 Years in Business 2018 marks Abtran’s 21 years in business so over the... Read More
Understanding the Digital Generation
According to Abtran’s Consumer Insights on Social Media – Global Report, ‘Millennials’ or people aged under 35 are more likely than... Read More
Cork Company of the Year Awards 2018 – Finalist
We are delighted to announce that Abtran has been nominated as a finalist at the upcoming Cork Chamber of Commerce Company... Read More
Making it Easy to work through Abtran’s ‘MyLearning’ Platform
2017 saw the launch of ‘MyLearning,’ Abtran’s new digital learning platform, making it easy for people right across the company to... Read More
Don’t discount the Human Touch
Great service often begins with the people that are closest to your customers. In many cases – that’s the front-line... Read More
Sharing Great People Stories – Emmet Royal
In this blog post, we chart Emmet Royal’s inspiring career journey from Customer Service Advisor to People Trainer and Product Specialist... Read More
Consumer Insights on Social Media – Global Report
We’re delighted to announce the publication of our Global Consumer Insights report, which takes a deep dive into Read More
Abtran Employee Journeys – Inspired!
Since joining Abtran in 2007, Laura Brabazon’s career journey has taken her from Customer Service Advisor to Performance Specialist, Back-Office Administrator... Read More
Abtran wins ‘Multinational of The Year’ at it@Cork
We’re delighted to announce that Abtran has been named ‘Multinational of the Year’ at this year’s it@cork Leaders Read More
Part III – Leaning into a better way of working
Since the rollout of Abtran’s Lean Transform programme in March this year, over 500 people across the company have received Lean... Read More
Celebrating Abtran’s Global Services Centre, One Year On
September 2016 saw the launch of Abtran’s Global Service Centre (GSC) in Mahé, South-West India. The goal of the GSC is... Read More
Part II – Leaning into a better way of working
In this second part of our Lean blog series, we hear from Alan Hosford who joined Abtran’s Lean team in 2016.... Read More
Learning goes Digital at Abtran
Last month saw the launch of Abtran’s ‘MyLearning’ platform, making it easy for employees right across the company to digitally access... Read More
Leaning into a better way of working
No two days are ever the same at Abtran. Focusing on the customer brings fresh challenges to learn and develop every... Read More
Shoring up Defences against Cyber Threats
The ‘WannaCry’ ransomware attack has left a trail of disruption in its path, crippling thousands of computer networks globally. With the... Read More
Inspiring Future Leaders at Abtran
Congratulations to all our colleagues who graduated last month from Abtran’s ‘Inspire’ Learning & Development Programme. Read More
Attracting and Retaining Customers in a Disrupting Energy Market
Consumers have significantly higher service expectations than ever before. Read More
Top Takeaways from ‘Future of Utilities’ event
Last week’s ‘Future of Utilities’ conference in London brought together leaders and senior Utilities professionals to discuss the challenges, opportunities and... Read More
Abtran Gold Sponsor at ‘Future of Utilities’ event, London
As a leading provider of Customer & Business Process Management services to the Utilities sector, Abtran is delighted to be a... Read More
IWD Part V: Great Leaders Strive for Excellence
In this final chapter of our special Blog Series celebrating International Women’s Day, we share stories from two more leaders who... Read More
IWD Part IV – Leaders who Challenge and Inspire Change
In part IV of our Blog Series celebrating International Women’s Day, we share stories from two inspiring women at Abtran –... Read More
IWD Part III: A Video for International Women’s Day
Happy International Women’s Day 2017! So far this week we have showcased some of the amazing talent working here in Abtran.... Read More
IWD Part II: Inspiring Leaders are Open and Always Learning
In Day II of our blog series celebrating International Women’s Day (IWD), 8th March (IWD), we hear how Operations Manager, Aisling... Read More
Deloitte Best Managed Companies 2017
Abtran has been named as one of Ireland’s ‘Best Managed’ companies in the Deloitte Best Managed Companies Awards Programme for the... Read More
Celebrating International Women’s Day through a week of Inspiring Stories
To mark International Women’s Day (IWD) on 8th March, we’ll be publishing a blog every day this week to celebrate just... Read More
Abtran CTO Martin Leahy a speaker at ZeroDayCon
Abtran CTO, Martin Leahy will speak at ZeroDayCon at the National Conference Centre, Dublin on March 7th. The conference will feature... Read More
Top Takeaways from Dublin Tech Summit 2017
Last Wednesday, the Convention Centre opened its doors to thousands of expectant visitors looking to learn, share and connect at... Read More
Abtran a Partner at Dublin Tech Summit 2017
Abtran is proud to be a partner at this year’s DTS, an event bringing together leaders in innovation, technology and business... Read More
Bringing it Back to the Customer in 2017
Why delivering great service can often mean taking a step back for the Customer Operation. New Year. Fresh start. Or is... Read More
Service Excellence in a Digital Age
In this edition of the Abtran Service Exchange blog, Digital Services Lead Catherine O’Driscoll talks to Abtran’s focus on making it... Read More
Abtran supports VINCI
Abtran supports VINCI to extend the Axxès interoperable network in Europe Ireland’s leading Business Process Outsourcing company, Abtran is working with... Read More
Powering the Delivery of Service in a Connected Age
In today’s Utilities landscape, change is everywhere; changes in technology, changes in legislation, changes in the way that customers are consuming... Read More
The Rise of the Digital Customer
In this news post, we share Eolas Magazine’s interview featuring Abtran Director of Digital Service and Data Analytics, Aisling Deasy, discussing... Read More
Abtran announced as Semi-Finalists in the Cork Digital Marketing Awards 2016
Abtran is delighted to be announced as a semi-finalist in this year’s Cork Digital Marketing Awards Read More
Tapping into the Power of Digital Listening
At Abtran, my role is all around creating and delivering bespoke Digital Listening reports. Abtran Digital Listening is about gathering insights... Read More
When it Comes to Delivering Great Service – Change is the Only Constant
If you’re in the business of service, then you’re in the business of change. From the changing ways your customers... Read More
Sharing Know-How in App Development
The story of the Abtran app began in December 2015 with a simple question: how do we make it easier... Read More
‘Service Futures’ in Utilities
In this video blog post, we invited some of our thought leaders to share their insights on the future of... Read More
Round table on Digitising Government
Abtran recently hosted a round table discussion in conjunction with Eolas magazine. Here we share coverage of the event where... Read More
Abtran Employee Journeys – Inspired!
In this issue of the Abtran Service Exchange, we share a blog post by Aaron Long. Here, Aaron describes his... Read More
Abtran marks “National Workplace Wellbeing Day”
Abtran marks “National Workplace Wellbeing Day” On Friday, 8th April, Abtran celebrated “National Workplace Wellbeing Day”. This nationwide campaign aims... Read More
Deloitte Best Managed Companies 2016
Abtran announced as one of Ireland’s Best Managed Companies Abtran has been named as one of Ireland’s Best Managed companies... Read More
Service Through the Regulatory Lense
In today’s regulated service landscape, organisations must adhere to the highest standards of compliance to ensure customer data is handled,... Read More
Sky awards contract to Abtran creating 130 new jobs in Cork
CORK, Ireland, Monday 1st February 2016: Sky announces today it has awarded a contract to the leading Irish owned business... Read More
Empowering government services with data analytics
In this issue of the Abtran Service Exchange, we share an article published by Eolas magazine and authored by Abtran Chief... Read More
Putting the Customer at the Centre of Technology Design
In this issue of the Abtran Service Exchange, Kabir Vaderaa, Chief Architect at Abtran, offers his insight into designing technology solutions... Read More
Part 2 – Scaling for the delivery of service excellence
In Part I of our two Part blog series, Abtran Service Delivery Manager, Laura McCarthy shared some practical insights on... Read More
Carlyle Cardinal Ireland Invests in Abtran
Carlyle Cardinal Ireland Invests in Abtran, an Irish Business Process Management Company Carlyle Cardinal Ireland joins management to support future growth... Read More
Scaling for the delivery of service excellence
In this two part blog series, Laura McCarthy, Service Delivery Manager for Government Services at Abtran, shares some practical know-how... Read More
Abtran employee journeys – inspired!
Some weeks back, we shared a blog on Abtran’s ‘Inspire’ Learning & Development Programme. We talked about how ‘Inspire’ is... Read More
Connecting customers to a digital government
In this blog issue, we share an article published by Eolas magazine and authored by Abtran Sales Director, Brian O’Brien. Here,... Read More
Sharing our story – CCMA Awards Blog Series
Sharing our story of winning ‘Outsource Partner of the Year’ 2014. Sharing know-how and experience across our people, our clients and... Read More
Abtran nominated for Cork Digital Marketing Awards
Abtran is delighted to be nominated for the Cork Digital Marketing Awards 2015. Nominations were announced yesterday by the Cork Chamber.... Read More
Abtran Celebrates International Day of Charity
This year, Abtran marked the United Nations’ (UN) International Day of Charity through a diverse programme of fundraising activity which took... Read More
Inspiring the Employee Brand Journey
The Abtran brand is all about delivering customers a great service experience. This isn’t just an external process; it’s an internal... Read More
Making it easy to share know-how
Last week, Abtran announced 100 new jobs in the expansion of our Consulting and Technology Services Division. Over the years, we... Read More
Connecting Digitally…
In this week’s Abtran Service Exchange blog, we’re plugging in and sharing know-how from the Digital Services team at Abtran.... Read More
Abtran announces 100 jobs in expansion of Operations
Abtran announces 100 jobs in expansion of Operations at IFSC. Leading Irish Business Process Management company expands in preparation for international... Read More
Leveraging Data Analytics in the delivery of Service
The national target for the delivery of outpatient services states that a new patient should never have to wait more than... Read More
Customer Champions Panel
Abtran to share People ideas and Service insights through Customer Champions Panel Sharing and transferring know-how is core to our behaviour... Read More
Introducing The Abtran Service Exchange
Today, we launched the new Abtran.com. Just like every other service we deliver upon, the end-to-end process was remarkably similar. From... Read More
