Our People

Our People are at the centre of how we add value to our clients. From Customer Management Consultants to Service Practitioners and Knowledge Experts, we are always transferring our experience and know-how to deliver better outcomes for your business and a great service experience for your customers.

Ben O’Sullivan

Ben O’Sullivan

Operational Lead

Ben O’Sullivan

Operational Lead

Ben is currently responsible for the service delivery...

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Catherine O’Driscoll

Catherine O’Driscoll

Digital Services Lead

Catherine O’Driscoll

Digital Services Lead

Catherine is the driving force behind the forward...

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Christine Kennedy

Christine Kennedy

Learning & Development Manager

Christine Kennedy

Learning & Development Manager

Through a continuous programme of training & development,...

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David Matthew

David Matthew

Digital Content Creator

David Matthew

Digital Content Creator

David currently holds the role of Digital Content...

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Declan O’Brien

Declan O’Brien

Head of Security

Declan O’Brien

Head of Security

As Head of Security, Declan is responsible for...

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Deirdre McCarthy

Deirdre McCarthy

Head of Performance

Deirdre McCarthy

Head of Performance

As Head of Performance, Deirdre utilises over 12...

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Emma Dunne

Emma Dunne

Head of Performance

Emma Dunne

Head of Performance

As Head of Performance, Emma has significant operational...

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Eoin Cassidy

Eoin Cassidy

Service Delivery Manager

Eoin Cassidy

Service Delivery Manager

Eoin is a key member of the Abtran...

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John Peare

John Peare

QA Manager

John Peare

QA Manager

John currently holds the role of QA Manager,...

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Kevin Halpin

Kevin Halpin

Service Delivery Manager

Kevin Halpin

Service Delivery Manager

Kevin is the Service Delivery Manager (SDM), for...

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Katie Tether

Katie Tether

Business Process Manager

Katie Tether

Business Process Manager

Katie brings over 15 years experience to her...

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Laura McCarthy

Laura McCarthy

Head of Operations

Laura McCarthy

Head of Operations

Laura brings extensive expertise in the management and...

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Louise Titcomb

Louise Titcomb

Service Delivery Manager

Louise Titcomb

Service Delivery Manager

Louise currently holds the role of Service Delivery...

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Lynda Healy

Lynda Healy

Service Delivery Manager

Lynda Healy

Service Delivery Manager

Lynda currently holds the role of Service Delivery...

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Marie-Louise Hamilton

Marie-Louise Hamilton

Service Delivery Manager

Marie-Louise Hamilton

Service Delivery Manager

With over 11 years’ experience, Marie-Louise is Service...

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Maureen Murphy

Maureen Murphy

Digital Insights Analyst

Maureen Murphy

Digital Insights Analyst

Maureen provides clients with customer insights into the...

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Mike Slattery

Mike Slattery

Business Intelligence Specialist

Mike Slattery

Business Intelligence Specialist

With over 10 years experience in the BPM/BPO...

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Neil Duggan

Neil Duggan

Internal Auditor

Neil Duggan

Internal Auditor

Neil brings over 30 years’ experience to Abtran...

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Norrie Fitzgerald

Norrie Fitzgerald

Director of Service Consultancy

Norrie Fitzgerald

Director of Service Consultancy

Norrie leverages nearly twenty years experience to help...

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Paul McCarthy

Paul McCarthy

Chief Architect

Paul McCarthy

Chief Architect

As Chief Architect, Paul is responsible for leading...

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Paula Mulryan

Paula Mulryan

Quality & Business Improvement Manager

Paula Mulryan

Quality & Business Improvement Manager

Paula’s role is about continuously improving the way...

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Paul O’Keeffe

Paul O’Keeffe

Head of Operations

Paul O’Keeffe

Head of Operations

With over 7 years’ experience in the Industry,...

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Teresa Rice

Teresa Rice

Human Resources Manager

Teresa Rice

Human Resources Manager

Teresa currently holds the role of Human Resources...

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Tom Hyland

Tom Hyland

PMO Manager

Tom Hyland

PMO Manager

As a central member of the Abtran Project...

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