Marie-Louise Hamilton
‘My role is all about focusing on the customer and empowering my teams to deliver a great sales & service experience.’

Marie-Louise Hamilton

Service Delivery Manager

With over 11 years’ experience, Marie-Louise is Service Delivery Manager for one of Abtran’s most dynamic and fast-moving client accounts in the Media & Entertainment space.

As Service Delivery Manager, Marie-Louise ensures her teams deliver a great sales and customer service experience across every aspect of the Operation.

As well as ensuring SLAs and performance targets are both achieved or exceeded, Marie-Louise is always looking at new and innovative ways to deliver an even better customer experience. This goes to proactively listening to the customer and channeling insights into a continuous programme of service improvement.

Passionate about empowering employees to achieve their full potential, Marie-Louise instills an ethos of learning and development within her Operation as well as providing coaching, mentoring and management support.

Previous Experience

Prior to her existing role, Marie Louise was Service Delivery Manager at Abtran for leading clients in the highly regulated Utilities and Government sectors.

Marie Louise holds a B.A. in Geography and Economics and M.A. in European Development from University College Cork.