Paul O’KeeffeClient Service Delivery Director
With over 7 years’ experience in the Industry, Paul brings a wealth of knowledge to his role as Head of Operations at Abtran. He is responsible for ensuring operations are effectively and pro-actively managed to relevant internal and external SLAs and KPIs as well as liaising between clients and support departments to ensure excellence in service delivery.
Prior to this, Paul held the position of Service Delivery Manager at Abtran. In this role he led, supported and empowered his management team to ensure delivery of best in class customer service on behalf of Ireland’s largest utility, across multiple communication channels.
Paul also held a role in Resource Planning for Abtran before transitioning into Operations. Paul commenced his career with Amazon and was a leader in the Resource Planning department for their amazon.fr marketplace. He holds an Honors Degree in Business Information System (BSc) from University College Cork.