Abtran is passionate about great service experience

Our mission is to make Customer and Business Process Management and Outsourcing easy by delivering a complete, seamless customer experience. To achieve this, we standardise, we simplify, and we empower our people to cut through complexity.

A Year in Abtran Website

Sectors We Operate In

Utilities

Delivering sales & service into millions of homes.

Government

Delivering smarter, more connected citizen services

Transport

Giving customers more convenience and control over their journeys.

Financial

Securely processing thousands of claims daily.

Trusted by clients across Ireland and the UK to manage the end to end customer service experience in a safe and reliable way”

Our client partnership with Abtran succeeds because they are deeply connected with our business. Their people are our people. They consistently deliver complex and challenging solutions, to an excellent standard.

Declan Sheehan

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CIO National Transport Authority

Our Senior Leadership Team

Michael Fitzgerald
Michael FitzgeraldExecutive Chairman
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"Abtran is about the relentless pursuit of service excellence. It's about being open and sharing know-how. It's about challenging what's best for the customer in a compliant way."
Aisling Deasy
Aisling DeasyChief Performance Officer
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"At Abtran, we empower our service agents to provide the best experience possible to customers. We continually invest, evolve and innovate in our advanced analytics platform and capabilities. "
Paul O'Keeffe
Paul O'KeeffeChief Commercial Officer
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"Providing the highest quality service with the customer front of mind is of the utmost importance at Abtran.”
Gerard McCarthy
Gerard McCarthyChief Financial Officer
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"Through the sharing of great service ideas and hands-on expertise, our People instill vibrancy to our culture that sets Abtran apart and is key to the growth of our company."

Security

Our track record of working with highly trusted organisations means we are always focused on Data Protection. We were the first BPM in Ireland to be certified against the Personal Information Management System (PIMS) Standard, demonstrating our commitment to securely managing personal data.

Our services are accredited by globally recognised security and quality standards.