Great Service Made Easy

Abtran is passionate about great service experience

Our mission is to make Customer and Business Process Management and Outsourcing easy by delivering a complete, seamless customer experience. To achieve this, we standardise, we simplify, and we empower our people to cut through complexity.

Sectors We Operate In

Utilities

Delivering sales & service into millions of homes.

Government

Delivering smarter, more connected citizen services

Transport

Giving customers more convenience and control over their journeys.

Financial

Securely processing thousands of claims daily.

Trusted by clients across Ireland and the UK to manage the end to end customer service experience in a safe and reliable way”

Our client partnership with Abtran succeeds because they are deeply connected with our business. Their people are our people. They consistently deliver complex and challenging solutions, to an excellent standard.

Declan Sheehan

CIO National Transport Authority

Our Senior Leadership Team

"Abtran is about the relentless pursuit of service excellence. It's about being open and sharing know-how. It's about challenging what's best for the customer in a compliant way."

"At Abtran, we put technology at the centre of how we deliver service. This goes to the way we harness innovation to achieve better value for our clients and a differentiated service experience for their customers."

"Providing the highest quality service with the customer front of mind is of the utmost importance at Abtran.”

"Through the sharing of great service ideas and hands-on expertise, our People instill vibrancy to our culture that sets Abtran apart and is key to the growth of our company."

"Abtran is about the relentless pursuit of service excellence. It's about being open and sharing know-how. It's about challenging what's best for the customer in a compliant way."

"At Abtran, we empower our service agents to provide the best experience possible to customers. We continually invest, evolve and innovate in our advanced analytics platform and capabilities. "