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Customer Experience
Managing all aspects of the customer journey to deliver exceptional experiences
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Identity & Entitlement
Making complex processes easy whilst ensuring the highest level of compliance
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Service Optimisation & Technology
Leveraging technology, data and automation to streamline processes
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People Managed Solutions
Outsourcing the hiring, onboarding and performance management of key operational teams
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Sales
Delivering all aspects of your acquisition and retention programmes
Industries
Government & Education
Customer experience at the heart of accessing critical services
Putting the customer at the centre is our service ethos
We are committed to enhancing the experience of customers accessing government and education services.
Smart, Secure & Connected.
We share open, collaborative relationships with our government and education clients to deliver smart, secure, and connected services.
Our team validates, assesses, and processes thousands of applications daily, including grant applications, licences, and registration. All contact channels allow us to maintain multiple relationships with every household in Ireland.
Engagement & Transparency
We know that increased customer engagement and transparency are key objectives within the public sector and digital transformation and better accessibility to services are critical enablers.
We support our partners by integrating their values into ours, shaping the service model to incorporate their key objectives.
Advanced Analytical Methods
We are constantly striving for service optimisation and we apply the very best in advanced technology and analytics solutions combined with customer focused processes to deliver the most effective and efficient service possible.
Putting the customer at the centre is our service ethos
We are committed to enhancing the experience of customers accessing government and education services. We continue to look to the future, incorporating further streamlining and efficiencies where there is an opportunity, in order to make it easy for customers to access the service they need when they need it.
Their experience and capability in delivering customer and process management has enabled us to focus on enhancing the service we provide, and we have found Abtran to be positive and proactive in supporting us as we have evolved our requirements.
The Teaching Council
Teaching Council
Ensuring applications run smoothly.
Ensuring applications run smoothly.
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Let us know if you have any questions. Get in touch with us about any of our services, or if you have a general enquiry.
IN-DEPTH KNOWLEDGE
Other Industries
Over the past twenty years, we’ve connected with millions of customers on behalf of established brands. Our experience and expertise across a wide range of industries, means we’re trusted to support all aspects of service excellence to customers.
Case studies
