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Customer Experience
Managing all aspects of the customer journey to deliver exceptional experiences
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Identity & Entitlement
Making complex processes easy whilst ensuring the highest level of compliance
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Service Optimisation & Technology
Leveraging technology, data and automation to streamline processes
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People Managed Solutions
Outsourcing the hiring, onboarding and performance management of key operational teams
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Sales
Delivering all aspects of your acquisition and retention programmes
We are part of Org Group. To learn more about our group offering, click here.
Industries
Energy & Utilities
Delivering sales and service into millions of homes
The future of energy and utilities.
Providers face evolving requirements, including changing customer expectations, rising regulations, increased competition and the emergence of smart technologies which in turn is driving the need for digitisation.
Scalable, Robust & Intelligent.
Our processes are centred around the experience of the customer, making it easy for them to access the services they need at any time. This is propelled by our Energy & Utility industry experts and best in class omni-channel technology.
We have been a trusted provider of end-to-end services in the Energy & Utilities space since 2004 and our capability and knowledge of the sector has enabled us to develop solutions ready made to meet constantly changing needs.
Simplifying the
Customer Experience.
We use advanced analytics and customer insights to constantly improve and optimize the service delivered to clients and customers.
This enables us to collaboratively work toward achieving transformational shared objectives and goals to target over performance and delivery of proactive service enhancement initiatives.
Abtran deliver the highest quality customer service and sales on an ongoing basis. Through our long-term partnership, they have always been proactive and positive in leveraging their knowledge and expertise to enable a connected customer service and sales experience.
Electric Ireland
IN-DEPTH KNOWLEDGE
Other Industries
Over the past twenty years, we’ve connected with millions of customers on behalf of established brands. Our experience and expertise across a wide range of industries, means we’re trusted to support all aspects of service excellence to customers.
Case Studies
We are specialists in delivering for Sales, Service, Identity and Entitlement.
Arrange a Callback
Let us know if you have any questions. Get in touch with us about any of our services, or if you have a general enquiry.