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Customer Experience
Managing all aspects of the customer journey to deliver exceptional experiences
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Identity & Entitlement
Making complex processes easy whilst ensuring the highest level of compliance
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Service Optimisation & Technology
Leveraging technology, data and automation to streamline processes
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People Managed Solutions
Outsourcing the hiring, onboarding and performance management of key operational teams
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Sales
Delivering all aspects of your acquisition and retention programmes
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Industries
Telecoms, Media & Technology
Differentiating service through seamless customer experience
The speed of digital transformation has been felt particularly in the TMT sector. Rapid advancements in artificial intelligence (AI) and robotic process automation (RPA), and the vast volumes of data being gathered, is driving innovations in CX and business processes, but equally demanding customer data be managed securely.
Customers’ expectations have changed. Their buying behaviour is influenced by how easy, quick and personalised their experiences are and this can be a powerful differentiator if capitalised on effectively.
In this increasingly complex environment, Abtran is helping TMT companies innovate, leverage and scale their investments, build customer loyalty, and improve employee productivity and engagement.
Seamless experiences
Our solutions range from building and supporting the delivery of digital strategies; automating and optimising back office business processes, IT infrastructure and systems; and managing end-to-end customer and digital experiences, from sales through to compliance.
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Let us know if you have any questions. Get in touch with us about any of our services, or if you have a general enquiry.
IN-DEPTH KNOWLEDGE
Other Industries
Over the past twenty years, we’ve connected with millions of customers on behalf of established brands. Our experience and expertise across a wide range of industries, means we’re trusted to support all aspects of service excellence to customers.
Case Studies
